Market Mastery – Refund Policy

 

We are committed to providing the highest value through our online products/services and ensuring your satisfaction. However, due to the nature of our offering, where maximum value can be achieved early, we have a defined refund policy as outlined below.

Australian Consumer Law (ACL)
This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes those rights.

1. Eligibility for Refunds

  • We do not offer refunds for change of mind.
  • Refund requests will be considered where there is a genuine issue with access/delivery (e.g., technical difficulties) or where a component that was promised as part of your purchase was not provided.

If partial payments are not received as agreed, all previous payments made will be forfeit.

2. To qualify for a refund request assessment, you must:

  • Demonstrate that you have made a genuine effort to use the product/service as intended.
  • Provide evidence of challenges or issues preventing you from obtaining value (e.g., technical difficulties or access issues).

3. Processing Fees & Onboarding Fees

Approved refunds will be issued less processing fees to cover payment gateway and administrative costs. The exact deduction will be communicated during the refund process. Additionally, any onboarding costs are non-refundable and will be forfeited in the event of an approved refund.

4. Non-Refundable Circumstances

Refunds are not applicable for:

  • Failure to utilize the product/service.
  • Change of mind (including deciding the program is not for you, dissatisfaction with teaching style/pacing/depth, or finding similar information elsewhere).
  • Violations of our terms of use.

Because full access to the product/service is provided immediately upon purchase, refunds will not be approved where a substantial portion of the program has already been accessed/consumed and there is no access/delivery issue or missing promised component.

5. How to Request a Refund

If you believe you are eligible, please contact us at support@marketmastery.io. Include your purchase details, a description of the issue, and any supporting evidence.

Refunds (if approved) are typically processed within 5–7 business days after approval.

6. Additional Information

We recommend reviewing all product/service details carefully before purchasing.

For any questions or concerns about this policy, please contact us at support@marketmastery.io