Market Mastery – Refunds, Cancellations and Access Policy (All Products)

Effective date: 16th April 2026
Applies to: All Market Mastery Global Pty Ltd products, memberships and services (including but not limited to MM3, MM3 Wealth Club, MMI Investor Package, MMI Investor Pro) unless a specific written variation is shown at checkout. 

We aim to provide high-quality educational products and member resources. Because access is delivered immediately (including digital materials and, where applicable, community and tool access), we do not offer change-of-mind refunds. This policy does not exclude or limit your rights under the Australian Consumer Law.

1) Australian Consumer Law notice

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law (ACL). If you are entitled to a remedy because a consumer guarantee has not been met, those rights apply.

2) No change-of-mind refunds

Because our products are digital and/or membership-based and access is provided immediately (including course materials, research libraries, community access, and/or proprietary tools), we do not offer change-of-mind refunds, including where you:

  • decide the product is not for you,
  • do not have time to use it,
  • expected different outcomes,
  • purchased in error, or
  • change your mind after purchase.

We encourage customers to review all product details carefully before purchasing.

3) Discretionary goodwill outcomes (not an entitlement)

We do not offer change-of-mind refunds. However, in some circumstances, and at our sole discretion, we may offer a goodwill outcome (for example, a partial refund, credit, extended access, or an alternative support arrangement) to help resolve an issue. Goodwill outcomes are uncommon and offered only where we consider it appropriate.

Any goodwill outcome:

  • is offered without admission of liability,
  • does not create any ongoing right to a refund,
  • does not set a precedent for future requests, and
  • may be subject to additional terms we consider reasonable in the circumstances (for example, processing to the original payment method, and/or a written settlement agreement). In some cases, this may include confidentiality and/or non-disparagement terms.

For clarity, a goodwill outcome is separate from, and does not limit, any rights you may have under the ACL.

4) When refunds (or other remedies) may apply under the ACL

If there is a failure to meet a consumer guarantee under the ACL, you may be entitled to a remedy such as a refund, cancellation of the unused portion of a service, resupply, or another remedy depending on the circumstances.

To request an ACL review, you must contact us via the official channel below and provide sufficient detail so we can assess the issue.

5) Product inclusions and “what you purchased”

Each Market Mastery product has inclusions that are described at the time of purchase. The inclusions that apply to you are those shown:

  • at checkout (and any linked product description pages), and
  • in your order confirmation / receipt and onboarding materials.

Different products and tiers may include different components (for example: self-paced lessons, research reports, live group sessions, community channels, or proprietary tools). Unless expressly stated at checkout for the product you purchased, no other inclusions are implied.

6) No guaranteed outcomes / not financial product advice

Our products are provided for educational and informational purposes only. We do not guarantee profitability or outcomes.

Unless expressly stated otherwise, Market Mastery does not provide personal financial product advice, and any examples, charts, or discussions are general educational commentary only. You are responsible for your own decisions.

7) Official support channel (how to request help or a remedy)

All support and remedy requests must be submitted to: support@marketmastery.io

Requests made via social media comments/DMs or to individual staff are not monitored as formal support tickets and may not be received.

Please include:

  • purchase email + receipt/transaction details,
  • the product purchased,
  • a clear description of the issue,
  • dates/times (where relevant),
  • screenshots/links/examples (where relevant).

We may ask for additional information to assess and respond accurately. If a customer refuses to provide reasonable particulars needed to investigate the issue, we may be unable to progress the request.

8) Community access and conduct rules (where included)

Where a product includes community access (e.g., Discord), participation is subject to community rules/code of conduct to protect members and staff.

We may restrict or remove community access for serious or repeated breaches, including harassment, disruptive conduct, doxxing, spam/promotions, or illegal content. Where appropriate, reinstatement may be offered subject to written agreement to comply with the rules.

Where community access is restricted, we may (at our discretion) provide an alternative support pathway via support@marketmastery.io.

9) Processing (where a refund is approved)

Where a refund is approved:

  • it will be processed back to the original payment method used, and
  • timeframes depend on the payment provider (typically 5–10 business days).

We do not process refunds to bank details provided by email.

10) Record keeping

We may retain records of sales/support communications (including call recordings) for accuracy, quality assurance and dispute resolution in accordance with applicable laws and our privacy policy.